Refund Policy
Liquorcentral & Foodcentral
Effective Date: 11/12/2025
Thank you for shopping with Liquorcentral and Foodcentral. We value your trust and strive to provide high-quality food, beverages, and customer service. This Refund Policy explains the conditions under which refunds, replacements, or credits may be issued for orders placed through our web application.
1. General Refund Terms
Due to the nature of our business—especially involving perishable food items and regulated alcoholic beverages—not all purchases are eligible for a refund. Please read this policy carefully before placing your order.
2. Refund Eligibility
2.1 Food Items (Foodcentral)
Refunds or replacements may be issued if:
The delivered food is spoiled, contaminated, or unsafe for consumption.
You received the wrong item(s) compared to what was ordered.
The order was incomplete or certain items were missing.
The food arrived significantly damaged, spilled, or tampered with.
To qualify, customers must report the issue within 2 hours of delivery and provide clear photo or video evidence.
Not eligible for refund:
Change of mind after order has been prepared or delivered.
Delayed consumption causing spoilage.
Allergic reactions to ingredients clearly listed on the website.
2.2 Alcoholic Beverages (Liquorcentral)
Due to legal and safety regulations, refunds on alcoholic beverages are strictly limited.
Refunds or replacements may apply only if:
The item received is incorrect, damaged, or broken upon delivery.
The product is expired or shows signs of quality issues.
There was a delivery error caused by our team.
Not eligible for refund:
Opened or partially consumed bottles.
Change of mind or incorrect order placed by the customer.
Deliveries refused because the customer failed age verification (18+/21+).
Situations where a delivery attempt was made but the customer was unavailable to receive the order.
3. Order Cancellation
Food Orders: Cannot be canceled once preparation has started.
Alcohol Orders: Cannot be canceled once dispatched or handed to the delivery rider.
If an order has not yet been processed, you may request cancellation via customer support.
4. Refund Method
Approved refunds will be processed in one of the following ways:
Store Credit/Wallet Credit (fastest method)
Refund to Original Payment Method (may take 3–7 business days depending on your bank or payment provider)
Certain refunds may be issued only as store credit, especially for partial refunds or promotional orders.
5. Delivery Issues
If a delivery fails due to:
Incorrect delivery address provided by the customer
Customer unavailability
Failure to present valid identification for alcohol orders
The order will be marked as completed, and no refund will be issued. Additional re-delivery fees may apply.
6. How to Request a Refund
To request a refund or replacement, please contact our support team through:
In-App Support Chat
Email: complaint@liquorcentral.ng
Phone: 234800900000
You must provide:
Order number
Description of the issue
Photo or video evidence of the problem
Contact information
All claims must be submitted within 2 hours of delivery for food items and within 24 hours for liquor items.
7. Fraud Prevention
Any attempt to abuse or manipulate the refund system—such as repeated claims without evidence—may result in:
Account review
Restriction or suspension
Legal action if necessary
8. Policy Updates
We reserve the right to modify or update this Refund Policy at any time. Changes will take effect immediately upon posting on our website or application.
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Refund Policy
Liquorcentral & Foodcentral
Effective Date: 11/12/2025
Thank you for shopping with Liquorcentral and Foodcentral. We value your trust and strive to provide high-quality food, beverages, and customer service. This Refund Policy explains the conditions under which refunds, replacements, or credits may be issued for orders placed through our web application.
1. General Refund Terms
Due to the nature of our business—especially involving perishable food items and regulated alcoholic beverages—not all purchases are eligible for a refund. Please read this policy carefully before placing your order.
2. Refund Eligibility
2.1 Food Items (Foodcentral)
Refunds or replacements may be issued if:
The delivered food is spoiled, contaminated, or unsafe for consumption.
You received the wrong item(s) compared to what was ordered.
The order was incomplete or certain items were missing.
The food arrived significantly damaged, spilled, or tampered with.
To qualify, customers must report the issue within 2 hours of delivery and provide clear photo or video evidence.
Not eligible for refund:
Change of mind after order has been prepared or delivered.
Delayed consumption causing spoilage.
Allergic reactions to ingredients clearly listed on the website.
2.2 Alcoholic Beverages (Liquorcentral)
Due to legal and safety regulations, refunds on alcoholic beverages are strictly limited.
Refunds or replacements may apply only if:
The item received is incorrect, damaged, or broken upon delivery.
The product is expired or shows signs of quality issues.
There was a delivery error caused by our team.
Not eligible for refund:
Opened or partially consumed bottles.
Change of mind or incorrect order placed by the customer.
Deliveries refused because the customer failed age verification (18+/21+).
Situations where a delivery attempt was made but the customer was unavailable to receive the order.
3. Order Cancellation
Food Orders: Cannot be canceled once preparation has started.
Alcohol Orders: Cannot be canceled once dispatched or handed to the delivery rider.
If an order has not yet been processed, you may request cancellation via customer support.
4. Refund Method
Approved refunds will be processed in one of the following ways:
Store Credit/Wallet Credit (fastest method)
Refund to Original Payment Method (may take 3–7 business days depending on your bank or payment provider)
Certain refunds may be issued only as store credit, especially for partial refunds or promotional orders.
5. Delivery Issues
If a delivery fails due to:
Incorrect delivery address provided by the customer
Customer unavailability
Failure to present valid identification for alcohol orders
The order will be marked as completed, and no refund will be issued. Additional re-delivery fees may apply.
6. How to Request a Refund
To request a refund or replacement, please contact our support team through:
In-App Support Chat
Email: complaint@liquorcentral.ng
Phone: 234800900000
You must provide:
Order number
Description of the issue
Photo or video evidence of the problem
Contact information
All claims must be submitted within 2 hours of delivery for food items and within 24 hours for liquor items.
7. Fraud Prevention
Any attempt to abuse or manipulate the refund system—such as repeated claims without evidence—may result in:
Account review
Restriction or suspension
Legal action if necessary
8. Policy Updates
We reserve the right to modify or update this Refund Policy at any time. Changes will take effect immediately upon posting on our website or application.